RETURN/REFUND POLICY

Smooth Mobiles offers a full refund of any item prior to shipping.

We also provide a unique 7 day money back guarantee. That’s right, once we have shipped your mobile phone we offer a 7 day, no questions asked, unconditional money back guarantee on every phone purchased from us!

So you can be certain that any purchase you make comes with total peace of mind.

You have 7 days to make sure that the phone is right for you, letting you check out all its functions and ensuring you are totally happy with your new purchase.

If it doesn’t live up to expectations, if it just doesn’t feel right, even if you don’t like the colour, just contact us by email within 7 days, send it back and we will refund your money.

However, the one thing we do ask is that the phone is returned in absolutely brand new condition. That means everything must be in a perfect condition, with no marks, no scratches and none of the plastic or screen protectors removed, along with all accessories and the original box and packaging.

Read our return polic here.

Simply lodge a ticket through the Contact Us link to obtain a Return Authorisation code (RMA) so that you can send the item back at your expense, using your own preferred method of shipping, provided it is insured with a tracking number.